Last updated: 12 April , 2026
At Arnaraj, we are committed to providing a smooth and transparent shopping experience for jewellery, handbags, and fashion accessories. This policy explains the conditions under which returns, replacements, cancellations, and refunds are processed.
By placing an order on our website, customers agree to the terms mentioned below.
1. Eligibility for Returns
We accept returns or replacements only in the following situations:
✅ Wrong product delivered
✅ Damaged product received
✅ Manufacturing defect (if applicable)
✅ Missing items in shipment
To be eligible for a return:
- The return request must be raised within 48 hours of delivery
- Product must be unused
- Product must be in original packaging
- Tags, seals, and accessories must remain intact
- Opening video proof may be required in case of damage claims
Requests raised after the allowed window may not be accepted.
2. Non-Returnable Items
Due to hygiene and product safety reasons, the following items are not eligible for return unless damaged or incorrect:
❌ Earrings
❌ Fashion jewellery used after delivery
❌ Jewellery exposed to perfume/water/sweat
❌ Handbags used after delivery
❌ Discounted or clearance items
❌ Gift items or promotional bundles
This policy helps maintain product safety standards for all customers.
3. Anti-Tarnish Jewellery Disclaimer
Our anti-tarnish jewellery is designed for improved durability compared to conventional fashion jewellery. However:
- Tarnish resistance duration varies by usage
- Exposure to moisture, sweat, chemicals, or perfumes may affect finish
- Natural wear over time is not considered a defect
Returns will not be accepted based on usage-related finish changes.
4. Conditions Required for Return Approval
Return requests may require:
📹 Package opening video
📷 Clear product photos
📦 Original packaging
Return requests without supporting proof may not be approved.
This helps prevent misuse and ensures fair resolution.
5. Replacement Policy
Where applicable, we offer:
✔ replacement instead of refund
Replacement will be processed only if:
- same product is available
- issue qualifies under return conditions
If replacement is unavailable, refund may be processed.
6. Return Shipping Policy
Return shipping responsibility depends on the situation:
| Situation | Who Pays Return Shipping |
|---|---|
| Wrong product delivered | Company |
| Damaged product | Company |
| Manufacturing defect | Company |
| Customer preference change | Customer |
| Size/style dislike | Not eligible |
Company-arranged reverse pickup may be offered depending on service availability.
7. Order Cancellation Policy
Orders can be cancelled:
✔ before dispatch — full refund issued
❌ after dispatch — cancellation not allowed
Customers may refuse delivery for COD orders only if cancellation request was raised before shipment.
Repeated refusal of COD orders may lead to account restriction.
8. Refund Processing Timeline
Approved refunds are processed within:
5–10 working days
after:
- product inspection
- return approval confirmation
Refund mode:
| Payment Mode | Refund Method |
|---|---|
| Prepaid orders | Original payment method |
| COD orders | Bank transfer / UPI |
Shipping charges are non-refundable, unless error occurred from our side.
9. Damaged Package Handling
If outer packaging appears damaged:
Customers must:
📹 record opening video
📷 capture package images before opening
Damage claims without evidence may not be accepted.
10. Incorrect Address or Delivery Failure
If order is returned due to:
- incorrect address
- unreachable customer
- refusal without reason
then:
Shipping charges will be deducted before refund processing.
11. Fraud Prevention & Misuse Protection
To ensure fair usage of our policies:
Arnaraj reserves the right to:
✔ refuse suspicious return requests
✔ reject repeated return misuse
✔ block accounts involved in policy abuse
✔ deny COD orders for high-risk customers and order values above INR 1999
✔ request identity verification where required
This helps maintain service quality for genuine customers.
12. Product Usage Responsibility
Jewellery and accessories should be handled carefully.
Returns will not be accepted if product shows:
❌ scratches
❌ perfume exposure
❌ moisture damage
❌ bending or breakage due to handling
❌ signs of wear
Customers are encouraged to review product care instructions before use.
13. Color & Appearance Disclaimer
Actual product color may slightly vary due to:
- lighting conditions
- photography setup
- screen settings
Minor variation is not considered a defect.
14. Refund Rejection Scenarios
Refund requests may be rejected if:
- request raised after allowed window
- product used after delivery
- packaging missing
- tags removed
- proof not provided
- damage caused after delivery
15. Legal Jurisdiction
All disputes related to purchases made through this website are subject to jurisdiction of:
North 24 Parganas District, West Bengal, India.
16. Contact for Return Requests
For assistance with returns or refunds:
📧 Email: arnarajewels@gmail.com
📞 Phone / WhatsApp: 9674127164
Please include:
- order number
- product images
- issue description
for faster resolution.