Shipping Policy – Arnaraj
At Arnaraj, we aim to process and deliver your jewellery, handbags, and fashion accessories safely and efficiently across India.
By placing an order on our website, you agree to the terms below.
1. Order Processing Time
Orders are typically processed within:
1–3 working days
after payment confirmation.
Processing time may increase during:
- festivals
- sale events
- high order volumes
- courier delays beyond our control
2. Delivery Timeline
Estimated delivery time:
| Location | Delivery Time |
|---|---|
| Metro cities | 3–6 working days |
| Non-metro cities | 4–8 working days |
| Remote locations | 5–10 working days |
Delivery timelines are approximate and depend on courier partners.
3. Shipping Charges
Shipping charges (if applicable) are displayed at checkout before payment confirmation.
Charges depend on:
- delivery location
- order value
- product category
- promotional offers (if any)
4. Order Tracking
Once dispatched, customers receive:
✔ tracking ID
✔ courier partner details
via email / SMS / WhatsApp (if available).
5. Delivery Attempts
Courier partners generally attempt delivery:
2–3 times
If delivery fails due to:
- incorrect address
- unreachable customer
- refusal to accept order
the shipment may be returned to us.
Re-shipping charges may apply.
6. COD Orders
For Cash on Delivery orders:
Customers must ensure availability at delivery address.
Repeated refusal of COD orders may lead to:
- restriction of COD facility
- cancellation of future COD orders
7. Incorrect Address Disclaimer
Customers are responsible for providing correct address details.
If shipment returns due to incorrect address:
Reshipping charges must be paid before re-dispatch.
8. Delays Beyond Control
Delivery delays may occur due to:
- courier disruptions
- weather conditions
- transport restrictions
- regional issues
- public holidays
Such delays are outside our control.
9. Damaged Outer Packaging
If packaging appears damaged:
Customers must record an opening video before unpacking.
Claims without evidence may not be accepted.
10. Delivery Confirmation
Orders marked “Delivered” by courier partners are treated as successfully delivered unless reported within:
48 hours of delivery status update.